This Customer Care and Billing (CCB) Functionality for Implementers training gives you a comprehensive look at the core functionality of the CCB product through examining business object relationships within each subsystem. This course is intended for business architects who are responsible for the Process Analysis portion of a CCB implementation.
Learn To: Configure the product to meet business requirements. Maintain business objects. Use the product?s major features. List the steps required to implement the system. Process the basic elements of the CCB infrastructure needed to set up and bill customers. Understand the browser user interface, technical architecture, plug-ins and characteristics.
Benefits to youUpon completion of this course, you will have developed an understanding of the configuration options available to implementers. This new knowledge will demonstrate how your decisions affect CCB?s functionality. Explore Key Configuration PointsIt also provides a systematic review of the key configuration points for each functional subsystem. Finally, expert Oracle University instructors will introduce you to the newly released rating engine. CPE Credit Hours
Instructional Approach that this class is eligible for 70 CPE Credits (70 hours) (U.S. only).
Customer Care and Billing: Functionality for Implementers
- This is a 10 Days course