|
TRANSAMERICA
TRAINING
MANAGEMENT
CANCELLATION
POLICY
Class
Cancellation/Rescheduling
Policy:
Oracle
may
cancel
or
reschedule
a
class
at
its
discretion,
and
if
it
does,
will
use
reasonable
efforts
to
notify
you
at
least
one
week
in
advance.
You
will
not
be
charged
for
the
Oracle
cancellation
or
rescheduling.
Please
notify
us
as
soon
as
possible
of
any
changes
in
your
scheduled
training.
You
must
call
your
Oracle
representative
to
cancel
or
reschedule
a
class.
| Publicly
Scheduled
Instructor
Led
Training
Events
and
Live
Web
Classes
|
| If
you...
|
Oracle
will
assess...
|
cancel
your
registration
7
or
more
calendar
days
before
the
scheduled
start
date
of
the
class
|
no
charge
|
| cancel
your
registration
1-
6
calendar
days
prior
to
the
class
start
date
|
50%
of
the
class
fee
|
| do
not
show
up
for
the
event;
or
cancel
on
the
day
of
the
event
|
100%
of
the
class
fee
|
| Private/Onsite
Training
Events
|
| If
you...
|
Oracle
will
assess...
|
| cancel
your
registration
14
or
more
calendar
days
before
the
scheduled
start
date
of
the
event
|
no
charge
|
| cancel
your
registration
1-13
calendar
days
prior
to
the
event
start
date
|
50%
of
the
event
fee |
| do
not
show
up
for
the
event,
or
cancel
on
the
day
of
the
event
|
100%
of
the
event
fee
|
| Oracle
Testing
Center
(OTC)
Exam
|
| If
you...
|
Oracle
will
assess...
|
| cancel
or
reschedule
your
exam
registration
7
or
more
calendar
days
prior
to
the
scheduled
exam
date |
no
charge
|
| reschedule
your
exam
registration
1
to
6
calendar
days
before
the
scheduled
exam
date |
no
charge
|
| cancel
your
exam
registration
1-
6
calendar
days
prior
to
the
scheduled
exam
date;
cancel
on
the
day
of
the
exam;
or
do
not
show
up
for
your
exam |
100%
of
the
exam
fee
or
will
invalidate
your
OCP
voucher
if
your
payment
method
is
OCP
Voucher |
100%
Student
Satisfaction
Program:
TransAmerica
Training
Management
implements
the
Oracle
University
100%
Student
Satisfaction
guarantee
policy,
for
further
details
please
see
below.
TransAmerica's/Oracle's
100%
Student
Satisfaction
program
applies
to
those
publicly
scheduled
and
publicly
available
Oracle
University
Instructor
Led
Training
classes
that
are
identified
as
part
of
the
100%
Student
Satisfaction
program
on
the
www.tamtraining.com
and
the
www.oracle.com/education
website
at
the
time
the
class
is
purchased.
In
the
event
that
a
student
who
has
completed
such
a
class
and
been
present
for
all
of
the
offering
is
not,
in
his/her
reasonable
opinion,
satisfied
with
the
class,
then
the
student
must
notify
Oracle
by
emailing
customersat_us@oracle.com
or
by
submitting
the
Customer
Satisfaction
issue
form
within
5
business
days
of
the
completion
of
the
class.
Oracle
will
then
permit
the
student
to
retake
the
same
version
of
the
same
class
title
(or
at
the
student's
option,
the
equivalent
class
provided
online,
if
available)
once
more
for
free
within
90
days
of
Oracle's
receipt
of
the
notification
(or
if
it
is
not
available
during
such
90
day
period,
as
soon
as
the
class
is
available
thereafter
at
the
same
location
or
within
50
miles
therefrom).
The
Student
Satisfaction
program
does
not
apply:
(i)
to
the
retaken
class;
(ii)
if
the
student
is
not
able
to
satisfy
the
above
criteria
for
reasons
beyond
Oracle's
reasonable
control.
Oracle
is
not
responsible
for
any
applicable
taxes,
transportation
costs,
lodging
costs
or
other
expenses
or
costs
related
to
the
retake.
Oracle
has
the
option,
at
its
sole
discretion,
of
providing
a
refund
for
the
class
fees
in
lieu
of
permitting
a
class
retake
if
for
any
reason,
including
scheduling,
Oracle
considers
a
refund
to
be
appropriate.
This
is
the
sole
remedy
and
Oracle's
exclusive
liability
in
the
event
that
a
student
is
not
satisfied
with
the
class.
Back
to
TAM
Public
Schedule
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